Dispute Resolution - Advisory Office
for Bank Customers
In the unfortunate event of a dispute
with a Finnish bank, the Advisory Office for Bank Customers
may be able to help. The Advisory Office is independent
of government authorities and the Finnish Bankers' Association.
Its services are accessible to private customers, small
corporate customers, and comparable others.
The Office can advise customers in questions relating
to the banking business, such as interpretation of agreements
and information about proceedings available to customers
when resolving disagreements with the bank. Services
of the Advisory Office are provided free of charge.
When should the Advisory Office be
contacted?
In problem situations customers should first contact
their bank directly. If the reply received from the
bank is unsatisfactory, the Advisory Office can be contacted
for information on how to effectively approach the bank
with their complaint or other issue.
If the customer remains dissatisfied with the bank's
reply, the Advisory Office can be further contacted
for information about:
- Finnish banking legislation
- the application of the terms of agreement
- other matters relating to Finnish banking practice
If the customer is not satisfied with the determinations
of the Advisory Office, the Office can inform them about
further actions to be taken in order to resolve the
dispute.
Advisory Office for Bank Customers
Museokatu 8 A 7
FIN 00100 Helsinki
(Mon - Fri: 09:00 - 14:00)
Tel +358 9 4056 1230
Fax +358 9 4056 1235
Site: http://www.pankkiasiakkaat.fi/eng/indexe.html
E-mail: pankkialan.asiakasneuvonta@rahoitusalankl.fi
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